Frequently Asked Questions

Frequently Asked Questions

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Question

Is this product suitable for my skin type?

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Each product is designed to be suitable for various skin types such as oily, dry, combination, and sensitive skin. Please refer to the detailed description on the product page or contact customer service, and we will advise you on the most suitable product for you.

Question

Do the cosmetics use natural ingredients, are they vegan, and cruelty-free?

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We value transparency in our product ingredients. Many of our products are "vegan", "cruelty-free", "paraben-free", and "alcohol-free". Please check the specific ingredient list on each product detail page for more information.

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What is the expiration date of the product?

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The expiration date varies from product to product, but is generally 12-36 months.

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How do I place an order?

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Simply select the product you want, add it to your cart, enter your shipping information, and choose your preferred payment method. After completing your order, we will send you a notification email.

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Can I change or cancel my order after placing it?

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We’ll do our best to accommodate your request. However, if your order is already being prepared for shipment, cancellation may not be possible. In that case, we’ll guide you through the return or exchange process after the product is delivered, so please don’t worry.

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What payment methods are available?

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We accept credit cards, and debit cards.

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Is online payment secure?

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All online transactions are SSL-encrypted and protected with international-standard security protocols. Your personal and card information is handled safely and securely.

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How long does delivery take?

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In urban areas, delivery usually takes 5–7 business days. In other regions, it may take around 7–10 business days.

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Can I track my order status?

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Yes. After placing your order, you will receive a tracking number via email. You can track your order through the URL attached in the email.

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What are the conditions for returning or exchanging a product?

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You can request a return or exchange within 7 days of receiving the product if it is damaged, defective, or differs from the description on our website.

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What should I do if I receive a defective product?

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Please take photos of the damaged or defective parts and contact our customer service team. We will promptly assist you with exchanging the product or providing a refund.

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How do I use a discount code?

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During checkout, simply enter your discount code into the “Discount Code / Coupon Code” field. The system will automatically apply the corresponding discount.

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How can I stay updated on the latest promotions?

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You can subscribe to our email newsletter or follow our official social media accounts to receive the latest updates on new products, discounts, and special offers.