Privacy Policy
Privacy Policy
TMC Co., Ltd. (hereinafter referred to as “the Company”) complies with the Act on the Protection of Personal Information (Act No. 57 of 2003; hereinafter referred to as “the Personal Information Protection Act”), as well as other relevant laws, regulations, and guidelines concerning the protection of personal information.
We strive to protect our customers’ personal information (as defined under the Personal Information Protection Act) in accordance with the following policy.
For certain campaigns or specific services, a separate privacy policy may be provided — please review both.
If there is any inconsistency between this Privacy Policy and an individual policy, the contents of the individual policy shall take precedence.
Collection of Personal Information
The Company collects customers’ personal information through appropriate and lawful means.
Please note that we may record telephone calls for the purpose of verifying the content of inquiries or requests made to the Company.
Management of Personal Information
The Company appropriately manages customers’ personal information and strives to prevent unauthorized disclosure to external parties.
To prevent loss, destruction, falsification, or unauthorized access, the Company implements appropriate and reasonable security measures.
In the event of a security incident, customers will be promptly notified.
When necessary to achieve the purposes of use, the Company may entrust the handling of personal information to external parties.
In such cases, the Company will manage and supervise the entrusted parties appropriately through contracts and other means to ensure proper handling of customers’ personal information.
Purpose of Use of Personal Information
The Company uses personal information collected from customers for the following purposes:
- Provision of the Company’s services
- Improvement and enhancement of existing services and development of new services
- Notifications regarding mail-order sales and promotional campaigns
- Confirmation and delivery of purchased goods
- Requests for participation in surveys related to products or services
- Distribution of prizes or rewards from participation in campaigns, events, or surveys
- Distribution of email newsletters
- Collection of customer feedback to improve products and services
- Providing accurate information on special services or new products
- Responding to customer inquiries
The Company handles personal information with due consideration to ensure that customers’ rights are not infringed.
Personal information will not be used beyond the purposes listed above without the customer’s consent, except as permitted by law.
Shared Use of Personal Information
Within the scope necessary to achieve the purposes of use, the Company may share customers’ personal information with affiliated companies within the TMC Group.
In such cases, the Company shall be responsible for managing such information.
Purpose of Shared Use:
To implement marketing initiatives across the TMC Group
Scope of Information Shared:
All personal information of customers
Parties Sharing the Information:
Companies within the TMC Group
Entity Responsible for Management:
TMC Co., Ltd. (Representative: Takao Murata)
Provision, Disclosure, Correction, and Suspension of Use of Personal Information
The Company will not provide personal information to any third party except in the following cases:
- When the customer’s consent has been obtained
- When legally requested by courts, police, or other public authorities
- When it is urgently necessary to protect life, body, or property and obtaining the customer’s consent is difficult
- When otherwise permitted by applicable laws and regulations
Use of Cookies
The Company uses cookies and similar information collection technologies (hereinafter collectively referred to as “cookies”) for purposes such as access analysis.
Information obtained through cookies (hereinafter referred to as “cookie information”) does not, by itself, identify or specify individual persons.
Customers may adjust their settings regarding the use of cookies on the Company’s services.
If cookies are disabled in the browser settings, certain services may become less convenient or unavailable.
The Company uses cookie information for purposes such as:
- Operation, maintenance, and improvement of services
- Development and improvement of products and services
- Delivery of advertisements tailored to customers’ usage of the services
Disclosure and Correction of Personal Information
Customers have the right to request disclosure, correction, addition, deletion, or suspension of the use of their personal information through their account or by contacting the Company directly.
Contact Information
Email: thepan.info@tmc-network.co.jp
For inquiries or opinions regarding this Privacy Policy, or for requests to disclose, correct, or delete personal information, please contact the above email address.
Company Information
TMC Co., Ltd.
Representative Director: Takao Murata
Address: 1F–2F, Gotanda Fujikoshi Building, 5-23-7 Higashi-Gotanda, Shinagawa-ku, Tokyo, Japan